Empower customers with self-service support resources. Support remote customers quickly through web-based, on-demand remote support sessions.Turn social media posts into support tickets. Bridge your help desk with your phone system.
- Web , E-mail , Telephone support
- Remote Support
- Self -Service
- Support through Social Media
- Augmented Reality based live Support
Define and Improve Your Support Process
Good support teams are quick, helpful, friendly, and consistent. We give you tools to create efficient and repeatable support processes for your team to follow. Track ticket resolutions times, customer satisfaction, and other KPIs.
- Ticket Management
- Artificial Intelligence for your customer service teams
- Agent Productivity
- SLAs & Escalations
- CRM Integration
- Notification Rules
Improve Customer Happiness
- Quick response and resolutions times are key to a good customer support experience.
- Speed up response and resolution times with artificial intelligence.
- Use sales and purchase data for superior support experiences.
- Chat 1-on-1 and within channels to find answers for customers quickly.
- Live Chat
- Agent Feedback
- AI based Customer Sentiment Analysis
- Support Community
- Knowledge Base
- Work Modes