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IADC
IADC
Bridging the Digital and Physical World

Support Customers Across Channels

Every customer has a preferred way to seek assistance. We give you the tools to support customers across channels while managing every request from one place, ensuring your customer support teams are quick, helpful, friendly, and consistent. 

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Featured Solutions

Multi-Channel Support
Support Automation
Customer Happiness
Multi-Channel Support
Empower customers with self-service support resources. Support remote customers quickly through web-based, on-demand remote support sessions.Turn social media posts into support tickets. Bridge your help desk with your phone system.
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Sell Across Channels
  • Web , E-mail , Telephone support
  • Remote Support
  • Self -Service
  • Support through Social Media 
  • Augmented Reality based live Support
Support Automation
Define and Improve Your Support Process
Good support teams are quick, helpful, friendly, and consistent. We give you tools to create efficient and repeatable support processes for your team to follow. Track ticket resolutions times, customer satisfaction, and other KPIs.
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Support Process
  • Ticket Management
  • Artificial Intelligence for your customer service teams
  • Agent Productivity
  • SLAs & Escalations
  • CRM Integration
  • Notification Rules
  • Workflows
Customer Happiness
Improve Customer Happiness
  • Quick response and resolutions times are key to a good customer support experience. 
  • Speed up response and resolution times with artificial intelligence.
  • Use sales and purchase data for superior support experiences.
  • Chat 1-on-1 and within channels to find answers for customers quickly.
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Marketing Automation
  • Live Chat
  • Agent Feedback
  • Rating
  • AI based Customer Sentiment Analysis
  • Support Community 
  • Knowledge Base
  • Work Modes

See How We Can Help Your Entire Business Go Digital

Marketing

Give your marketing team a comprehensive set of tools to build your presence, send prospects the right messages, and get great returns on your marketing budget. 

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Sales 

Give your sales team a comprehensive set of tools to sell efficiently across channels with a structured and repeatable sales process that takes you from lead to cash.

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Support

Give your support team a comprehensive set of tools to field support requests across channels, resolve problems quickly, and improve customer satisfaction.

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Operations

Give your organization a comprehensive set of tools to fulfill orders quickly, manage internal and customer-facing projects, expand your business model, and create custom apps for your unique processes.

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Human Resources

Give your organization a comprehensive set of tools to find new talent and empower employees.

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Accounting

Give your organization a comprehensive set of tools to organize your finances, track payables, and manage bills and expenses.

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